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Celanese Case Study - Coggle Diagram

- - - - Celanese wants to stay away from their bureaucratic reputation
      - Could be a better solution that could have prepared them for budget cuts
      - disagreement between departments on what the issues are and what to focus on
      - CIO not sure if the ITIL initiatives were implemented correctly
    - - Celanese economic downturn caused the CIO to rush the decisions with any time to test it out first
      - Celanese budget decrease by 30% from the previous year
    - - If the CIO is doubting the initiative taken and the implementation strategy the IT organization can become divided appearing disunited
  - - - CIO wants to focus on other areas and does not believe customer relationships or service-level areas are an issue
      - Stakeholders' lack of understanding of where improvements are needed in the long run
    - - IT investments must have a 1-year or less ROI, so beneficial projects in the long run are being rejected
      - Limited budget
    - - Low number of project approvals (especially if internal)
      - HP recommendations are not being actively implemented to improve IT
  - - - Poor internal communication and interdepartmental understanding of how processes currently work and should work in the future
    - - Separation between applications group and others
      - Inconsistent management of SAP and other groups
    - - IT groups do not communicate effectively about processes
      - Confusion and inconsistencies in IT infrastructure and outcomes
- - - - Expansion of resources, personnel, or other crucial aspects of IT
      - More money can be spent internally on approved projects
    - - May affect other departments or areas where money is coming from
      - Decreased revenue leading to inevitable decrease in IT budget again
  - - - Better communication among IT groups
      - Increased unity will make it easier and more cost-effective to complete business objectives with all members in the organization contributing to the same operational goals
    - - Less focus on specific client needs
      - Different approaches and processes within various IT groups could cause dissatisfaction among employees forced to do things differently