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listening, a problem shared is a problem halved, hear+understand+care+shor…

- - - - what are they saying
      - who they are
    - - ask questions
      - rapport
      - observation
  - - - commitment for listening
      - get back on track
    - - repeat same thing
      - bragging self
      - talking without any goal/purpose/unrelated topics
      - continue with my work without involvement
      - multitasking, seeing tv but only focused on work