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Module 4: Celanese Case Study Mind Map, What happened First?, What…

- - - - The consequence is that now the IT team does not have enough of a budget to help turn things around. It will be a lot harder now
    - - It appears but never is explicitly said that the budget was cut due to lack or prioritization of internal IT projects. They lost 30% of their 128 million dollar budget
    - - This limits IT on the amount of employees and resource delegation they can provide to projects
  - - - It was a lot harder to go about implementing this process, especially after the budget cut. And everything had to be documented and proven, there was little trust in the process.
    - - There are a lot of small reasons this has happened but there was what seemed a lack of communication between many of the IT groups, probably due to some language barriers, but also between senior leadership and the IT organization as a whole. So when a new Idea to implement ITIL came up there was hesitancy
    - - There was more of a strain on IT to turn things around using a completely new, non-decentralized system and way of working with less of a budget and less of a workforce. One could assume there was stress put on the organization as a whole to see if the results panned out and if the skepticism would be broken up at the end of everything
- - - - There may be some duplication of work if multiple meetings are had with employees from different leadership members over the same topics. Some will see it as having multiple opinions on the flipside of the argument however which would be more thorough
      - This takes a lot of resources away from the job to review consistently. The organization would lose a decent chunk of productivity time
    - - When continual reviews and processes bring more of an organized way to stay on track based on the initial roadmap and goals that were set out by implementing this process in the first place
      - If there were consistent and scheduled reviews, then document implementation and additions would happen a lot quicker.
      - If you were able to conduct regular meetings for KPI reviews, for example, it would be better for communication within the organization and it would also improve the relationship between IT groups
  - - - This would specifically help when trying to get the global IT groups to function and perform the same way as compared to the previously decentralized implementation that was not producing as good of results
      - Hypothetically if there could be a process in place where the ITIL employees were able to be at every one of the global locations it would help monitor results and provide training easier.
      - By centralizing the process things are immediately more consistent
    - - Centralizing and streamling in general is hard to implement, espcially on a global level. There is alot of attention to detaul that is needed, espically from leadership
      - This would take a lot of initial time and money that would be hard to work with considering the budget cut.