Laws

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Consumers Contracts Regulations Act 2013​

Made between the buyer and the seller​

Regulation covers​

What information the trader must give the consumer before and after the sale​

How that information should be supplied​

The right for consumers to change their minds when buying at a distance or off premises​

Delivery times and passing of risk​

Prevention on any additional payments being charged without the consumer being informed​

Prevention on consumers having to pay more than the basic rate for aftersales customer helplines​

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onsumers Contracts Regulations Act 2013​

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Cancellation Rights​

You have the right to cancel a purchase within 14 calendar days​

You must return the item within 14 days of cancellation​

Online traders can withhold funds until goods are returned or evidence of return is provided​

The can reduce the refund if the returned goods show evidence of use beyond the handling necessity​

Traders must refund within 14 days of cancellation of service​

Where the consumer cancels a contract any warranty or credit agreement is automatically cancelled also​

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Consumers Contracts Regulations Act 2013​

Exemptions (No right to cancel contract)​

Investment products – vintage wines, art​

Bespoke and customised goods​

Goods which expire/deteriorate quickly​

Newspapers and magazines​

Contracts completed at a public auction​

Goods sealed for health or hygiene reasons (earrings)​

Audio, video and software products if the seal has been broken​

Urgent household repair contracts​

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Intellectual property (IP)​

Means you own what you create​

This act covers all forms of media including computer programs​

Intellectual property rights (IPRs)​

Recent example - Duke Nukem​

Duke Nukem was thought to be sold in 2010 so the company who thought they bought it made a new game and were sued​

IP can be sold for financial gain​

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Copyright, Designs and Patents Act 1988​

Copyright​

Only use the material with the owners permission​

Can be an exception for educational purposes​

You must acknowledge your sources​

Reference​

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