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Traveling Unit 10,11,12,18 Ana Jiménez, START - Coggle Diagram

- - - - Someone Answers
        
        NO
        
        YES
        
        Saying why you're calling
        "I´d like to make a reservation for a return flight to Bangkok."
        "I'd like to reserve a round-trip to Singapore."
        "'I'd like to book a one-way flight to London."
        
        Asking about travel needs
        "What did you want to travel?"
        "Will that be first, business or econonmy class?"
        "Did you want to travel in the morning or in the afternoon?"
        "How will you be paying?"
        
        Describing travel needs
        "I'd like to leave next Thursday and retrun to Singapore the following Wednesday."
        "I'd like to seat in economy, business, first class."
        " I'd like to pay by credit card."
        
        Thanking
        "Thank you very much for your help."
        "I'm very grateful to you."
    - - Someone Answers
        
        NO
        
        YES
        
        Saying why you're calling
        "I'd like some accommodations for a collague"
        "i'd like to make a reservation for six nights next week, please."
        
        Asking about accommodation requirements*
        "What days will he be staying?"
        "When did you want the room?"
        "What kind of room would you like to book?"
        "Did you want a single room?"
        
        Describing accommodation requirements
        "He'll be arriving next Thursday and leaving Wednesday."
        "I'd like a single room with shower."
        "Do you have a double room with shower?"
        
        Confirming a booking
        "A single room with bath...yes, that's no problem."
        "I've reserved a double room with shower for next week."
        "We'll be expecting Mr. Tashikama on Thursday then."
    - - Confiriming Travel Arrangements
        
        Saying why you're calling
        "I was calling to confirm the details of Mr. Birilli's visit."
        "I was calling to let you know about Mr. Birilli's visist."
        
        Preparing to make a note
        "Let me take them down."
        "Ok, let me write that down."
        "Hold on, I'll just get a pen and paper."
        
        Checking travel details
        "Let me read back to you (repeat message)"
        
        Making a request
        "Do you think you could reserve three single rooms?"
        "Would you be able to reserve three single rooms?"
        
        1 more item...
      - Changing Flight Reservation
        
        Asking about an exisitng reservation
        "May I have your name and flight number?"
        "Which flight are you booked on?"
        
        Describing an existing reservation
        "The reservation is for flight TP 275 from LA to Rome on Friday..."
        
        Asking what changes the caller wants
        "How would you like to change your reservation?"
        
        Describing the change you want
        "I'd like to leave on Saturday if possible, on the same flight."
        
        1 more item...