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2.3 Making operational decisions - Coggle Diagram
2.3 Making operational decisions
1. Business operations
1.1 The
purpose
of of business operations is to
produce goods and provide services
.
1,2. Businesses can produce products using the following methods:
Job Production, Flow Production and Batch Productions
Job Production
Flow production
Batch Production
1.3
Impacts of technology
on production:
Balancing cost -
Productivity
-
Quality and flexibility -
2. Working with suppliers
2.1. Bar gate stock graphs
2.2. Just in time (JIT) stock control.
2.3
Procurement
is
The role of procurement is:
● to build relationships with suppliers:
to improve quality, delivery (cost, speed,
reliability), availability, cost, trust
● the impact of logistics and supply decisions on: costs,
reputation, customer satisfaction.
3. Managing quality
3.1. Quality and its importance in the production of goods and the provision of services: quality
control and quality assurance
3.2. Quality and its importance in allowing a business to control costs and gain a competitive
advantage.
methods to ensure quality of goods and services:
Quality Control
-
Quality Assurance
-
4. The sales process
Sales process to increase customers' satisfaction include:
product knowledge,speed and efficiency of service, customer engagement, responses to customer feedback, post-sales service
The importance to businesses of providing good custome
r