Customer Care

Follow up

Reach out leads

Completed Orders

Autocompleted & Completed without review

Reviewed

Exit Interview Questionnaire

Discount code for next order

asap after autocompletionAuto complete follow up


Hey (name, if we have it), I wanted to let you know that your order was auto-completed by Fiverr, but I’m still here if you need any changes or have any questions. If you are satisfied with your delivery, please, take a moment to leave an honest review about my work. You only have a few days to do that. Thanks again, (name, if we have it)! Maya

asap after completion Ask for review (if client complete the order, but did not leave review)


Hi (name, if we have it), Thank you for completing your order. I noticed you didn’t leave a review and I wanted to check if everything was okay? I’m still available to make any changes, if you need it. If you are satisfied with your delivery, please, take a moment to leave an honest review. You only have a few more days to do that, and I’d really appreciate it. Thanks again, (name, if we have it)! Maya

12 to 24 hours
All messages where customers did not respond to our last message


Hey there, Just checking do you still need my help with your project. Let me know. I'm excited to work with you 🙂

2 days


All messages where customers did not respond to our last follow-up


Hi again, (always trying to use name if we have it) I hope you’re moving forward with your project—it sounds like it has a lot of potential. I’m here to answer any questions about the process or anything else. Speak soon! Maya

4 days


End Message


Hi there! I haven't heard back from you after a couple of follow-ups, but please know that I'm here to help you if you need me. Feel free to reach out anytime, and I'll be happy to assist you in any way I can. Thank you and have a great day! Best regards, Maya

Reach out booked

2 months after completion


Hi (name), I’m curious how the copy I wrote for you performed? Did you track the results in any way? Most of my clients see a big difference by this point, so I wanted to check. Also, if you need anything else written for your business, I’d be happy to help with sales copy, e-mails, ads, blog posts or video scripts. You get 15% off as a return buyer too. If you need me, just let me know, (name)! Best Wishes, Maya

3 months after completion


Hi (name), This is Maya, your copywriter. I just wanted to remind you again that you can use my services at 15% off. That’s for being a return client. I loved working with you and I’m here if you need me again. Best Wishes, Maya

30 days after completion


Hi (name), Business is going great, I assume? I know that with your infectious energy, you’re probably killing it. I have a favour to ask you. Here’s a short survey I only send to my favourite clients so I can understand more about them and serve them better. (Survey link) Please, take a couple of minutes to fill it out. Thank you! Maya

15 days after completion


15 days later: Hi (name), It’s been a couple of weeks since I delivered your order and I just wanted to check how everything is going. I know some of my copywriting clients are on the lookout for other freelancers too. I’ve worked with a lot of web developers, web designers, video producers and more. I’d be happy to recommend someone (I’m not an affiliate or anything). Just let me know what you need. Best Wishes, Maya

1 month after initial contact


Hi (name), It’s been a while since we last spoke, so I assume you either chose someone else for your project or decided to put it on hold for now. I’d love to know more about what stopped you from working with me. Would you care to take this 4-questions survey in exchange for 15% off any future orders with me? Here’s a link: Thank you! Maya

15 days after initial contact


Hi (name), I was wondering if you still need me to write this for you? Or did you decide to go with someone else? If there’s anything unclear about the whole copywriting thing that keeps you on the fence, I’m here to answer your questions. Best, Maya

During order

2 days before due update:


Hi (name), Just touching bases to confirm I’m on track to deliver this on time. Do not hesitate to contact me with any questions or comments. Best, Maya

After booking:


Hi (name, if we have it), I wanted to let you know that I’ve reviewed everything you sent in more detail and I’ve started working on your order. If there’s anything else that comes to mind in the next few days, feel free to message me and I will work it in the copy. Thanks, (name, if we have it)! Maya

6+ days projects two updates:


Hi (name), I appreciate your patience with this. It’s a big project, but I’m on the final stretch and you should have it soon. Thanks again for choosing to trust me with this! Maya

Incomplete reminders: 24 hours after booking


Hi there, Thanks again for your order! I’d appreciate it if you take about 10-15 minutes to fill out my questionnaire here: (link) Then I can get to work and write you the highly-effective copy you need. Let me know if you have any questions. Best, Maya

Other messages:

Will reply soon:


Hi there, I’m very happy you reached out: your project sounds right up my alley. I’m in the writing portion of my day right now, but I will get back to you shortly. Thanks! Maya

8 days after completion Review follow-up:


Hi (name, if we have it), This is Maya, your copywriter. How is everything going with your project? I hope things are coming together. I wanted to let you know that you only have two more days to leave an honest review about my work. Every review helps people choose the best copywriter for their needs, so you’d be helping many business owners make an important decision. Thanks again, (name, if we have it). Maya

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