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MODULE 3: ORAL COMMUNICATION IN THE WORKPLACE - Coggle Diagram
MODULE 3: ORAL COMMUNICATION IN THE WORKPLACE
Communication - The Process, Why is it important in the workplace?
Levels of Communication Hierarchy in the Workplace
Upward Flow
Employee --->Employer
Downward Flow
Employer --->Employee
Horizontal Flow
between co-workers / colleagues
productivity, trust, strong working relationships
IMPROVING COMMUNICATION IN THE WORKPLACE
The 7C's of Communication
Communication Do's and Don'ts
Communication Strategies in the Workplace
APPROPRIATE LANGUAGE TO COMMUNICATE
Formal Language
letters
formal settings such as meetings / interviews
e-mails
Informal Language
outside of the office
phone calls
horizontal flow
VERBAL COMMUNICATION & NON-VERBAL COMMUNICATION
Verbal Communication
speaking clearly, asking Q, conveying messages, listening actively, training others, analysing feedback
Non-verbal Communication
body language, posture, facial expressions, clothing and hairstyle, eye-contact, space, gesture
COMMUNICATION BARRIERS
Dissatisfactions
Inability to listen to others
Lack of Trust
Conflicts
Communication Styles
Cultural Differences
Use of Technical Terms & Jargons