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Product Change :red_flag:, ALL STATES - Coggle Diagram

- - - - ● If you pay at an Australia Post outlet, a payment processing fee of the higher of $2.70 or 0.49% will apply
        
        VDO FOR VIC ONLY
      - ● If you make a payment using Visa or Mastercard, a card payment fee of up to 0.64% will apply
      - ● If you receive a paper bill, a $1.75 paper bill fee will apply
      - ● Unless otherwise stated, fees include GST.
    - - BPID / VESF Scripting
        
        "Victorian Energy Fact Sheets are information sheets that contain all the details about a plan, and are available on request, or at originenergy.com.au/pricing for generally available plans."
        
        VEFS :checkered_flag:
        
        "Basic Plan Information Documents are information sheets that contain all the details about a plan, and are available on request, or at originenergy.com.au/pricing for generally available plans."
        
        BPID :checkered_flag:
        
        RATES AND FEES Scripting
        
        "Would you like me to read the rates and fees to you now or are you happy to receive them in the confirmation letter/agreement pack?"
        
        Life support scripting
        
        “Does anyone residing or intending to reside at your premises require life support equipment or any other equipment that relies on gas or electricity for any medical reason?”
        
        Determine communication method
        
        "Your bills and other correspondence will be sent to you electronically which includes email and SMS, is that okay?"
        
        READ EIC :red_flag:
        
        "Do you agree to the Terms and Conditions?" yes or no
        
        We’ll send you an agreement pack which explains all the terms and conditions, including fees and charges and your 10 business day cooling off period.
        
        We may vary the terms and conditions, and the nature, structure and amount of your charges; if they do change, we’ll let you know. However if you're on a fixed rate energy plan your usage and supply charges will not change for the duration of the energy plan period.
        
        If your energy plan has a fixed timeframe, we’ll write to you before it is due to end. If you don’t agree to a new energy plan, your supply will continue. Alternatively, we may extend your current energy plan or set you up with a new one, unless you tell us not to. We’ll contact you with offers on other Origin products from time to time, even after our agreement ends. You can opt out online or by calling us..
        
        If you’d like to know more about how we collect and use your personal and credit related information and what this means for your credit rating, let me know or go to originenergy.com.au/privacy.
        
        STP TO MRC
        
        “Because we are putting you on a new plan, your agreement will be extended; the new end date for your agreement and plan is 12 months from today/[start date of the plan]”
        "Do you agree to the Terms and Conditions?"
        
        Call note: n.PCNOTE