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Configure Self-service, Shopping Cart, Request, Multiple choice, Major…
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Major components
Items, Record producers, Variables, variable set, Flows
The service catalog is a robust ordering system for services & products offered by various departments for users
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- questions asking end-user
- questions choices options
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Request Output:
REQ#
RITM#
SCTASK#
What to do, Assignment group,Assigned To, Task state, Work Notes
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Item Ordered, Quantity, Stage
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Summary of order, Request State
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- can apply several to a single CI or cat
- either from items, category or user criteria
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- UI Builder to build pages
- AES genarate workspaces & portals or custom web exp
- Service Portal Designer to customize baseline portals
Baseline Portals
- Change Advisory Board (CAB) Workbench (/cab)
- Instance Security Center (/isc)
With Additional License
- employee Center Pro (/esc)
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- can have multiple rounds of approvals actions
- approvals actions can share the same stage value
- approvals actions can have their own stage val
- Flow Designer can configure stages
- stages can be grouped inna Stage Set
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The order has been placed, the request needs to be tracked & fulfilled
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defines conditions that are evaluated against users to determine which user can have access Service Catalog Items