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Unit 2. Functions of Travel Agencies - Coggle Diagram

- - - - They must have connections with computerized reservation systems (CRS) or global reservation systems (GRS, e.g. Amadeus).
        
        They must have Internet connections, both to be in contact with their clients and for their relations with tourism service providers.
        
        Another source of information is the compilation of maps, technical manuals, guidebooks and specialized libraries of brochures.
        
        To have an adequate communication with the traveler, so as to try to capture in the best possible way the needs and expectations that the client has placed in the trip; for this, the agency must have professional experts in destinations and travel with the appropriate cultural and technical preparation and, in turn, with professionals with qualities such as people skills and with the ability to capture the needs of customers.
        
        To have a suitable location and the appropriate equipment that favors personalized contact with the market.