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Customer needs - Coggle Diagram
Customer needs
Personas
Parent
needing support
financial
mental health
parenting
School
starting school for the first time
primary to high school move
changing schools
Tourist/visitor
museums
Child
adult whose parent needs support
needing support
living in norfolk
libraries
travel
highways issues
waste and recycling
Customer journeys
Services
Solve the whole problem, not just what the customer is contacting about