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Baita, System, :watch:BAITA, 1619181540100, Xnip2023-03-14_15-12-07, :gear…
Baita
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Support
Phone Support Agent
Automated support tickets pool, one at a time
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Chat Support Agent
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Semi-automated upport tickets pool, few to view at once
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Support Supervisor
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Performing neccasarry actions required outside of the platform (inform police, call for emergancy, etc)
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Questions & Points to consider:
- Where are the limits of Tracert.Digital & our system in crossings, may we also look at the admin part of Tracert.Digital?
- CMS part might be added via WordPress, though within the current designs yet unclear where we will go to the New user/New Certificate, same CMS partner side?
Extra Data Entry for tracert which is not on the blockchain like the service history
-- Retrieve main blockchain protected part, assign id, show/edit/modify additional information
Partners & Clients should do all in new system, Tracert will remain as a storage
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