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CONTEMPORARY STAKEHOLDER MANAGEMENT - Coggle Diagram
CONTEMPORARY STAKEHOLDER MANAGEMENT
PART A: CORPORATE GOVERNANCE
5.1 CORPORATE GOVERNANCE
5.2 CORPORATE SOCIAL RESPONSIBILITY
5.3 IDENTIFYING STAKEHOLDERS
CONTRACTING THEORY
AGENCY THEORY
INSTITUTIONAL THEORY
CONTINGENCY THEORY
STAKEHOLDER THEORY
LEGITIMACY THEORY
The Social Licence to Operate
5.4 BALANCING STAKEHOLDER INTERESTS
STAKEHOLDER MANAGEMENT AS A COMPROMISE
Accounting Information in Stakeholder Management
INTERNATIONAL PERSPECTIVES AND DEVELOPMENTS
PART B: COMMUNICATING WITH
STAKEHOLDERS
5.5 BUSINESS COMMUNICATIONS
INTERNAL COMMUNICATIONS
EXTERNAL COMMUNICATIONS
Shareholder Communications
Market and Customer Communications
Supply Chain Communications
Regulator and Government Communications
Public Communications
5.6 PLANNING FOR EFFECTIVE COMMUNICATION
COMMUNICATION PLANNING
ENCODING YOUR MESSAGE FOR YOUR TARGET AUDIENCE
Reaching Your Target Audience
AUDIENCE SEGMENTATION
SENDING THE MESSAGE
ASSESSING THE RESULTS
RISKS
ETHICAL, REGULATORY AND LEGAL ISSUES
PART C: USING TECHNOLOGY FOR
STAKEHOLDER MANAGEMENT
5.7 SOCIAL MEDIA
SOCIAL MEDIA TECHNOLOGIES
Social Media Use in Australia
Social Media Use Internationally
BUSINESS BENEFITS FROM SOCIAL MEDIA
STAKEHOLDER INTERACTION
SOCIAL MEDIA STRATEGY
RISKS AND CHALLENGES
POLICIES AND LEGISLATION
MEASURING THE BENEFITS
THE ROLE OF THE ACCOUNTANT
5.8 OTHER TECHNOLOGIES FOR ENGAGING
WITH STAKEHOLDERS
LIVE STREAMING
MOBILE APPS
WEBSITES
CUSTOMER EXPERIENCE TECHNOLOGIES
Intelligent Experience Economy
Chat Bots
Conversational Commerce
PART D: REPUTATION MANAGEMENT
5.9 REPUTATION MANAGEMENT CONCEPTS
REPUTATION MANAGEMENT
The Accountant’s Role in Reputation Management
Transparency
Trust
A MODEL FOR UNDERSTANDING STAKEHOLDER TRUST
Communication
Long-Term Relationships with Stakeholders
REPUTATIONAL RISK
THE ROLE OF ETHICS
5.10 SUSTAINABILITY AND REPUTATION
MANAGEMENT
STAKEHOLDER INFLUENCES
REPORTING ISSUES
Greenwashing
5.11 ONLINE REPUTATION MANAGEMENT
THE EFFECT OF SOCIAL MEDIA
Responding to Customer Criticism on Social Media
5.12 REPUTATION MANAGEMENT IN A CRISIS
REBUILDING REPUTATION AFTER A SCANDAL
PART E: DEEPER STAKEHOLDER
ENGAGEMENT
5.13 DRIVERS OF CHANGE IN STAKEHOLDER
ENGAGEMENT
COMMUNICATION, CONNECTIVITY AND
HYPERTRANSPARENCY
INDIVIDUAL EMPOWERMENT AND THE RISE OF THE
MIDDLE CLASS
THE DEMOGRAPHIC SHIFT AND THE AUTOMATION OF WORK
THE PRIMACY OF CLIMATE CHANGE AND
WATER RESOURCES
SUPPLY CHAIN OVERSIGHT RAMPS UP
5.14 AN INTEGRATED STRATEGIC APPROACH TO
STAKEHOLDER ENGAGEMENT