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service design - Coggle Diagram
service design
Phases
1:
REASEARCH & DISCOVERY
seek to understand as muche as we can
about how the serrvice works
& how the people are affected by it
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2.
PROTOTYPING & TESTING
it can help you learn more
about the users, customers or citizens
you are designing for
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CO-CREATE
involve stakeholders, clinets & front line workers
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parts
of a service defined as
"it'a a journey, a set of interactions (touchpoint) between
an organization (O) and a service user (SU) to achieve a specific outcome"
elements (5 Ps) 
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Place
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Physical, digital & virtual spaces
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Processes
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what sequences of steps does the SU,
the empoloyee delivering or supporting the service go through?
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touchpoint
(interaction)
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journeys
(series of interactions over time)
method
Nielsen norman group
UK Design council
double diamond
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it's a tema sport,
it's not happening in the vacuum
definition
"it'a a journey, a set of interactions (touchpoint) between
an organization and a service user to achieve a specific outcome"
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