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Computers in the Workplace - Coggle Diagram
Computers in the Workplace
Impact on Customers
No need to travel to the bank
24/7 service
Access via mobile devices
Instant decisions (credit card, loans, etc.)
Less personal service
Impact on Bank Staff
Job losses due to branch closures
Creation of new job roles
New working practises
Changes in required skill sets
Impact on Banks
Less overheads (staff, utility bills, rent, etc.)
Targeted marketing
Data protection responsibilities
Impact on Communities
Local businesses may see less footfall and revenue
Small businesses rely on local services
Elderly and vulnerable customers value local services