Please enable JavaScript.
Coggle requires JavaScript to display documents.
techniques of building rapport, how to overcome potential…
techniques of building rapport
Verbal Communication
Language
tone of voice
e.g angry/frustration
pronunciation
name and address them correctly
Visual Communication
non verbal
body movement
posture
eye contact
with eye contact = showing of interest
no eye contact = not interested
giving full attention
Do not multi task
how to overcome potential misunderstandings
RMB 4
Salutations
Every culture has a unique way of greeting people.
Forms of address
Taboos
Relationship building
Societal roles
Gender
Age group
Religious practice's
Different cultures have different religious practises.
Expectations of privacy
Associate with
PDPA
= personal data protection act to safeguard customer info