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Emotional Quotient (EQ) and Resilience Quotient (RQ), Important or RQ &…
Emotional Quotient (EQ) and Resilience Quotient (RQ)
EQ
EQ is the level of your ability to understand other people
Self awareness =
able to recognize other emotion
Emotional awareness =
ability to recognize own emotion
Self confidence
your self worth
Self regulation
little control when you experience emotion
Self control
trustworthiness
maintain standard of honesty and integrity
Conscientiousness
take responsibility for own performance
adaptability
handle changes with flexibility
Innovation
open for new idea
Motivation
Achievement drive
able to improve and meet standard
Commitment
Aligning goal of the group
Initiative
self readiness
Optimism
work toward your goal
Empathy
put yourself in the shoe
Social skills/ people skill
conflict management
communication
leadership
RQ
Organized
systematic and get thing done
problem solver
analyze problem, find the root cause, create solution
Important or RQ & EQ in service recovery
service recovery = things had went wrong
how to improve EQ
personal capabilities
be more sensitive and emotionally aware of people feeling (both colleague and guest)
How to improve RQ
social capabilities
self assurance, be organize help to get things done
In order to have high RQ you need to have good EQ