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service professional = how a service staff deliver good customer service.…
service professional = how a service staff deliver good customer service.
RMB 5
Customer first mind-set
business puts the needs and requirements of a customer ahead of anything and everything else. =
customer first
build healthy relationship
provide personalized experience
continue change and adapt customer demand
pleasant experience to convert to loyal customer
Positive attitude
“Customer Service is an attitude, not a department.”
customer to feel staff is doing his job
Professional competence
What you are able to do?
skills
knowledge
always willing to help
flexibility, willing to adapt to changes
Teamwork
People orientation
staff must like to interact with others
happy staff = pleasant experience
Basic respect
from staff to customer perspective
to ruin a customer experience
DO NOT PERFORM
Being Ignore
Being abandoned
Being hassled
Being face to incompetence
Being push around
Being powerless
Being Disrespect
Resourcefulness
being able to find others way to solve the issue.
is a type of mindset = driven to find a way
think outside the box
open minded
Reliability
trust the staff or company to get things done
able to answer all question promptly
Personalised service
Responsiveness
get back to customer feedback promptly =
fast respond
Spot peak time/ peak hour
get more staff when busy period