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PERFORMANCE MANAGEMENT - Coggle Diagram
PERFORMANCE
MANAGEMENT
PART A: THE ROLE OF PERFORMANCE
MANAGEMENT
WHAT IS ‘PERFORMANCE’ AND ‘PERFORMANCE
MANAGEMENT’?
Performance
Performance measurement
Other aspects of performance
Performance management
PERFORMANCE MANAGEMENT AND ITS LINKS
TO STRATEGY
FINANCIAL PERFORMANCE MANAGEMENT
NON-FINANCIAL PERFORMANCE MANAGEMENT
THE MEASURABILITY AND REPORTING OF PERFORMANCE
THE MULTIPLE ROLES OF PERFORMANCE
MANAGEMENT
PERFORMANCE—A PROCESS OF VALUE CREATION
PERFORMANCE AND SUSTAINABILITY
INTEGRATED REPORTING
XBRL
SIGNALLING
GOVERNANCE, RISK AND PERFORMANCE MANAGEMENT
conformance
performance
ETHICS AND PERFORMANCE MANAGEMENT
THEORIES RELATED TO PERFORMANCE MANAGEMENT
Agency theory
Contingency theory
PART B: STRATEGY, MANAGEMENT CONTROL AND PERFORMANCE MANAGEMENT
PERFORMANCE MANAGEMENT AND CONTROL—THEIR
ROLE IN STRATEGY
Strategy and decision-making
Strategy and management control
LIMITATIONS OF TRADITIONAL CONTROLS
MODELS OF PERFORMANCE MANAGEMENT
OPERATIONAL AND STRATEGIC PERFORMANCE
LEADING AND LAGGING MEASURES OF PERFORMANCE
FRAMEWORKS FOR PERFORMANCE MANAGEMENT
THE BUSINESS MODEL CANVAS
THE BALANCED SCORECARD
Criticisms of the balanced scorecard
DESIGNING A BALANCED SCORECARD
Assess the organisation’s
strategy
Assess the organisation’s
stakeholders
Compile a strategy map
Define the key performance measures and SMART targets for each of the four BSC perspectives
Cascade the BSC
PUBLIC SECTOR AND NOT-FOR-PROFIT
PERFORMANCE MANAGEMENT
DESIGNING A STRATEGY MAP FOR
PERFORMANCE MANAGEMENT
CASCADING PERFORMANCE MEASURES
THE ROLE OF INFORMATION SYSTEMS IN PERFORMANCE
MANAGEMENT
THE ROLE OF PERFORMANCE MANAGEMENT IN
IMPLEMENTING AND MONITORING STRATEGY
PART C: DETERMINING PERFORMANCE MEASURES AND SETTING PERFORMACE TARGETS
DESIGNING PERFORMANCE MEASURES
MEASURING EFFICIENCY, EFFECTIVENESS AND EQUITY
DESIGNING SMART PERFORMANCE TARGETS
CHARACTERISTICS OF PERFORMANCE MEASURES
AND TARGETS
Validity
Reliability
Clarity
Timeliness
Accessibility
Controllability
COSTS AND BENEFITS OF PERFORMANCE MANAGEMENT
PERFORMANCE MANAGEMENT, POWER AND CULTURE
THE IMPORTANCE OF PERFORMANCE IMPROVEMENT
TARGETS
Cost–benefit
Keeping targets in balance
Predictive model
TRENDS
BENCHMARKING
Internal benchmarks
External (industry) benchmarks
Problems with benchmarking
ORGANISATIONAL LEARNING AND
PERFORMANCE IMPROVEMENT
Organisational learning
Performance improvement
BEHAVIOURAL CONSEQUENCES OF
PERFORMANCE MANAGEMENT
PERFORMANCE MEASURES AND PERFORMANCE TARGETS
THE ROLE OF INCENTIVES AND REWARDS IN
PERFORMANCE MANAGEMENT
Timing
Group versus individual performance