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3.5 assessment questions - Coggle Diagram
3.5 assessment questions
- compare system alerts and live traces as fault analysis tools
system alerts alert you if any suspicious activity is happening within any of your personal accounts. a live tracer logs
- explain how failure mode and effects analysis (FMEA) can be used to evaluate a process.
to identify where and how it might fail and to access the relative impact of different failures, in order to identify the parts of the process that are most in need of change.
- explain the purpose of a pareto chart
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- explain why a reflective review should be carried out following the resolution of an incident
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- compare, using and example, a data breach and data loss
data breach is when a hacker or attacker breaches the security system in order to steal identity, alter data, delete data,
- explain the importance of and action plan in problem management
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- using an example, identify and describe three categories of an incident
Repetitive - a repetitive incident is an that keeps on re-occurring regardless of what you do to stop them
Complex - a complex incident is when two or more individual incidents in the same general proximity that are assigned to a single incident commander or unified command to manage
Major - a major incident is an event or situation with a range of serious consequences which requires special arrangements to be implemented by one or more emergency responder agency
- explain the importance of one member of the digital support service team taking ownership of an accident
because if the incident is left unattended then the problem will only worsen so if a team member takes responsibility into their own hands then they can help and stop the problem
- explain why people should be informed if their personal data has been breached
there is likely to be a significant impact on the affected individuals because of the sensitivity of the data and their confidential medical details becoming known to others
- identify and describe three core principles of RCA
the 5 whys, scatter diagram and pareto chart