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different types of leadership communication strategies - Coggle Diagram
different types of leadership communication strategies
three levels of leadership communication
Core Communication
Oral and written communication
able to speck informal
one on one
group
formal presentation
eye contact are important
opportunity to develop and practice these skills
Non-verbal communication
Facial expressions
body language
communication technique and as part of their interpersonal skills
Active Listening
Giving and receiving feedback
praise and criticism
feedback on performance
positive and negative.
Emotional Intelligence
core communication skill for leaders
intelligently with emotions
perceiving
expressing
understanding
managing emotions
positive relationship
quality of social interactions
Conflict resolution and negotiating skills
poorly skilled at negotiation and conflict resolution
many leader avoid conflict
Facilitating meeting
manage productive meetings
(4P)
purpose
participants
planning
process
Team Communication
Strategic and External Communication
Statements of vision, mission and values
reinforce the values of the organisation.
Communication systems
manual
paper-based reporting
information technology systems (intranets and email)
statements of policy and procedures.
Polices are particularly important as part of communication
Leaders as communication role models
set the standards for communication
role models for the types and tone of the communication
employees observe and then generally adopt what the leaders do.
Knowledge management
Knowledge is not only data or information
provides a framework for evaluating
incorporating new experience and information
captured in documents or filing systems
organisational routines
processes
practices
Senior leaders need the skills to design and monitor
External relations
Developing and maintaining a positive public image
Leader high priority task to maintain external image
Leaders need skills in media and public relations
they are to be successful and effective at the top levels.