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Digital transformation, SharePoint ROI Monitoring Roadmap, Content…
Digital transformation
SOs
SO1
•DRIVER 1 # Digital Skills(Icon)
•- How do I implement? Key Actions (list of examples)
•Who does what? Roles and Responsibilities
•How do I monitor? KPIs
•Tools and Resources
Feedback (?)
•DRIVER 2 # Mobile Solutions (icon).....
•DRIVER 4 # Cybersecurity Awareness........
•DRIVER 3 # Collaboration (icon).........
SO....
Trainings
Training lists
Key Contact points
Contact
Contact form
Service Catalogue
DIGIT
Contact
other...
RTD
PO
CoP
Events list
latest activity
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SharePoint ROI Monitoring Roadmap
Step 1: Define Objectives and Key Results (OKRs)
Objective: Enhance SharePoint site effectiveness and user engagement.
Key Results:
Increase in user engagement metrics (e.g., average time spent on the site, number of active users).
Improvement in content relevance and utilization.
Reduction in operational costs through efficient information management.
Step 2: Establish Key Performance Indicators (KPIs)
User Engagement Metrics: Active users, session duration, page views per session.
Content Utilization: Number of documents viewed/downloaded, frequency of updates, user ratings or feedback on content.
Operational Efficiency: Time saved through document retrieval and information sharing, reduction in emails or redundant tasks, ease of finding information.
User Satisfaction: Survey results, feedback forms, help desk ticket trends.
Step 3: Implement Monitoring Tools and Techniques
Usage Analytics: Leverage SharePoint's built-in analytics or third-party tools to track user engagement and content utilization metrics.
Feedback Mechanisms: Integrate surveys, suggestion boxes, and feedback forms within the SharePoint site.
Operational Metrics Collection: Collaborate with IT and HR departments to quantify time savings and efficiency improvements.
Step 4: Regular Reporting and Analysis
Monthly Reports: Compile data into digestible reports highlighting trends, achievements, and areas for improvement.
Stakeholder Meetings: Present findings to stakeholders and discuss actionable insights to drive further enhancements.
Step 5: Continuous Improvement and Optimization
Actionable Insights: Use data-driven insights to refine content strategy, improve user interface, and enhance site navigation.
Training and Support: Based on feedback and identified pain points, offer targeted training sessions to improve user competence and confidence.
Content and Feature Updates: Regularly update content and introduce new features or tools based on user needs and technology trends.
Step 6: ROI Evaluation
Efficiency Gains: Calculate time and cost savings from improved operational efficiencies.
User Engagement Growth: Assess increases in user engagement and satisfaction as indicators of positive ROI.
Strategic Value Contribution: Evaluate the site’s contribution to achieving business objectives, such as knowledge sharing, collaboration, and innovation.
Content Governance and Contributor Engagement
Performance Monitoring: Utilize SharePoint's built-in tools or external monitoring tools to track the site's performance, including page load times and search functionality efficiency. Identify and address any performance issues promptly.
Content Management and Updates: Regularly review and update the content to keep it relevant and accurate. This includes updating departmental information, documents, policies, and news.
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Establish Content Governance Policies: Develop clear guidelines and policies for content creation, review, approval, and archiving. These policies should align with organizational objectives and compliance requirements.
Create Content Contributor Networks: Form networks or communities of practice among content contributors to share best practices, collaborate on content creation, and provide feedback.
Feedback Loops: Establish mechanisms for users to provide feedback on content accuracy, relevance, and usability, ensuring content governance is responsive to user needs.
User Training and Support: Provide training sessions, tutorials, and support documentation to help users navigate and use the SharePoint site effectively. Ensure support is available for troubleshooting and answering questions.