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CULTURAL SENSITIVITY TRAINING cover - Coggle Diagram
CULTURAL SENSITIVITY TRAINING
1 REACT
: Automatisms and how to overcome them
The
evolutionary function of groups
Categorizations
and
stereotypes
System 1 (fast) thinking -
automatisms
/ System 2 (slow) thinking
Cognitive dissonances
as potential causes of discrimination & racism
Implications in an intercultural context
Culture
: "collective programming of the mind" / "software of the mind" (Hofstede)
Three levels at which we form our attitudes, values & beliefs: biological foundation, group-specific norms, individual experiences
Levels of culture
: Professional culture / corporate culture / national culture
We belong to different groups: your own multiculturalism
Discrimination
has its roots in stereotypes (paternalistic, admiring, disdainful and envious stereotypes)
How to deal
with the automatisms
?
Immersing yourself in diverse environments
Recognizing & interrupting the automatisms
Practicing / automatizing new patterns of action
Developing social, emotional, intercultural competence
(Self-) reflection
2 RECOGNIZE
: Cultural systems, cultural adaptability, and your own cultural profile
Cultural classification systems
: "typical" or "usual" orientation of thought patterns and behavioral tendencies ("cultural dimensions")
Hofstede
(power distance, individualism/collectivism, masculinity/femininity, uncertainty avoidance, long-term orientation, indulgence/restraint)
Schwartz/World Values Survey
(self-direction, stimulation, hedonism, achievement, power, security, conformity, tradition, benevolence, universalism)
GLOBE Project
(performance orientation, assertiveness, humane orientation, future orientation, institutional collectivism, in-group collectivism, gender egalitarianism, power distance, uncertainty avoidance)
Other cultural systems:
Kluckhohn & Strodtbeck
,
Trompenaars & Hampden-Turner
,
Hall
,
Lewis
Be cautious when using cultural systems
We are able to adapt
Within groups, people can strongly differ from each other
Cultural values can also change and evolve
Create your own cultural repository
3 REALIZE
: Motivation, personal traits, comparison with others, and the inner team
Motivation and needs
(regulation by Ryan/Deci, McClelland´s needs, Maslow´s pyramid of needs, individual pyramid of needs, motivation in the workplace)
Personality traits
("Big Five", basic orientations Riemann/Thomann, thinking/discussion styles)
The
"inner team"
can help us gain clarity about our own needs
4 RELATE
: Resolving difficult situations and effective intercultural communication
The
communication process
(sender/receiver/message/transmission medium)
Resolving difficult interactions
: 1 observation, 2 your own feelings, 3 interpretation, 4 solution
The
communication square
("four sides model" - factual/content, relationship, self-revelation, appeal)
The
"values and development square"
Use the
inner team
to analyze intercultural conflict situations
Different angles
of looking at interactions: content, context, conversation style, forms of communication, personal space, medium, directness, lingua franca, humor
General hints
: mutual respect, reflect/analyze/prepare, meta-communication
5 REACH OUT
: Taking your intercultural competence to the next level
The
Development Model of Intercultural Sensitivity (DMIS)
- Milton Bennett: 1 Denial of difference, 2 Defense against difference, 3 Minimization of difference, 4 Acceptance of difference, 5 Adaptation to difference, 6 Integration of difference)
Intercultural competence
: cognitive, behavioral, affective aspects
Intercultural training
: cognitive/trainer-oriented or experiential; culturally universal, culture-specific
Your
network of contacts
as a daily training ground
Develop your intercultural sensitivity
to a higher level: culture shock; leadership/negotiations/conflicts in an intercultural environment)
Intercultural mindset
: openness, curiosity, tolerance
Create your
personal development plan
(SMART goals)
