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Supplier Quality Management, emphasize prevention rather than delection of…
Supplier Quality Management
factors affecting supply management's role
internal resources available to support ongoing supplier quality management and improvement
ability of buyer to practice world-class quality
supplier's willingness to work jointly to improve quality
ability of supplier to affect buyer's total quality
buyer's ability to collect and analyze quality-related data
pursuing Six Sigma supplier quality
proven quality principles and techniques
virtually error-free performance
expressed as 3.4 defects per million opportunities (DPMO)
increasing customer expectations
use of Six Sigma Black Belts
focus on defect prevention, cycle time reduction, and cost savings
key principles of TQM
define quality in terms of customers and their require ments
deming's 14 points
understand inspection
stop making decisions purely on the basis of price
improve constantly and forever
learn the new philosophy
create a vision and demonstrate commitment
eliminate exhortations
optimize the efforts of teams
eliminate numerical quotas and measurement by objective
drive out fear
encourage education and self-improvement
institute leadership
take action
institute training
remover barries to pride in workmanship
pursue quality at the source
stress objective rather than subjective analysis
focus on process rather than output
basics of process capability
strive for zero defects
cost of quality
the Seven Wastes
establish continuous improvement as way of life
make quality everyone's responsibility
overview of supply quality management
what is supplier quality?
current and future customer expectations or requirements
ability to meet or exceed
critical performance on a consistent basis
why be concerned with supplier quality?
supplier impact on quality
continuous improvement requirements
outsourcing of purchase requirements
The DMAIC
define
control
measure
analyze
improve
Using ISO and MBNQA criteria
emphasize prevention rather than delection of dejects