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Head of Customer MACMILLAN Values - Coggle Diagram
Head of Customer
MACMILLAN
Values
Heart
Genuine
Compassionate
Whole you
Hypermobile customer facing team-member
Pressure from boss to manage out of business
Pain when driving to work
Pain/concentration poor at work
BA Business Student
Strength
Empathica customer satisfaction measurement
Sought to become expert in SLAs, Net Promoter
Store emergency incident?
Courageous
Determined
Give it all we’ve got
Ambition
Instore ordering technology for customers
Customer Insights - engage the business
Learned web design
Learned Lucent data extraction/dashboards
Learned data analysis
Experts
Innovators
Strive to be better