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Customer Support - Coggle Diagram
Customer Support
Pre Purchase
Email
WhatsApp
Call
Instagram
Instagram Ads Comments
Access
Revert via Bot
Enquiries related to Shipping
Shiprocket Access
Your order #[ORDER_ID] has been shipped via [COURIER_NAME] and is expected to be delivered by [DELIVERY_DATE]. If you experience any delivery issues or have questions about your Tash Hair order, please contact us at [CONTACT_INFO].
Post Purchase
Customer Reports Product Issue
Share Template with 2 Options / Thank you for reaching out to Tash Hair Customer Support. We're sorry to hear you're experiencing an issue with your product. Could you please let us know if you're faing : 1. Issues in using the product( need more infotmation on how to use) 2. Product not working properly
Useage Information
Share How to use Videos / We'd be happy to help you use your product effectlively ! Here are video tutorials that demonstrate the proper useage techniques : [ Insert video links ]. Please let us know uf you have any specific questions after watching these videos.
Thank you for your questoin. [ Provide specific answer. If there anything else you'd like to know about using your Tash Hair product?
Product not working
Request to fill Google Form / We're sorry to hear your product isn't working properly. To help us resolve this issue quickly, please fill out this short product issue form :[ insery google form link] .
Receive Google Form /Thank you for submitting the form. To help us better unsertand the issue, could you please share a video showing the problem with your product? This will help our technical team diagnore the issue faster.
Ask for product video
Shares video
Useage Issue
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Product Issue / Thank you for sharing the video. We'll arrange a pickup within 24 hours, and share the pickup details.
1 more item...
Does not share video
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