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Partner Support Case Flow - Coggle Diagram
Partner Support Case Flow
CritSit
LTIMindtree
DM Assignment (Non-DAO)
Dedicated CritSit Team
Fixed
Close the case
:check:
Dedicated TA by Technology
Round the clock (Collab)
Fixed
Close the case
:check:
Engage EG - ICM/VSO
Engage SEE
Non-CritSit
Auto Assignment (DAO-PWR)
All Sev B&C
LTIMindtree
Wicresoft
Infosys
Tier based DP Model
Tier 1, 2 , Tech lead
Ops
Issue Fixed
Close the case
:check:
Not Fixed
:red_cross:
DP Esc Matrix
Tech Lead
Tier 2
Dedicated PTA by Technology
Fixed
Close the case
:check:
Engage EG - ICM/VSO
Engage SEE