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Module 3: Understanding the internal environment - Coggle Diagram
Module 3: Understanding the internal environment
3.1 Understanding key stakeholders
Stakeholders
Stakeholder analysis
Step 3: Assess the relative power of stakeholder groups (Power-interest grid)
Crowds, Context Setters, Subjects, Players
Step 2: Assess Alignment of stakeholder needs (with each other)
Step 1. Identify stakeholders and their needs
Step 4: Develop techniques for interacting with stakeholder groups
4 techniques
Manage
Inform
Partner
Consult
3.2 Assessing current performance
Challenges
Internal analysis and data analytics
A Framework for Performance Assessment
3.3 Strategic Drivers
Strategic Driver List
Industry and Markets (linked to 2) (module 2.2 pg 79)
Customers (linked to 1) (module 2.5 Segmentation pg 125)
Products and Services (linked to 1, 2)
BCG
Channels
Competitive Advantage
Generic Strategy: Differentiation
Generic Strategy: Low-Cost
Generic Strategy: Focus
Connecting Innovation and Business Strategy
Innovation used within Focus
Links to 5.2 Strategic Driver
3.4 Operational Drivers
Operational Drivers
Effective Measurement Criteria
Common Organisational Performance Measures
Business Environment Benchmarks
Balanced Scorecard (BSC)
Financial perspective
Customer perspective
Internal process perspective
Learning and growth perspective
BSC steps
SMART
3.5 People and Organisational Drivers
Knowledge Management
Tacit knowledge
Explicit Knowledge
Values
3.6 Role of Resources and Capabilities in Strategy
Framework to exploit company's resource and capability strengths
Step 1. Identify firm’s resources and capabilities
Tangible
Intangible
Human Resources
Step 2. Appraising Firm's Resources and Capabilities
4 tests to be considered a strategic resource/capability
Resources
Capabilities
3.7 Combining External and Internal Analysis
SWOT Analysis
Gap Analysis
3.8 Further leadership and management implications for internal Analysis