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Reading 6: They're the voice - how workers can be heard when unions…
Reading 6: They're the voice - how workers can be heard when unions are on the wane
HOW WORKERS CAN BEST BE HEARD
employee voice
how employees are involved and participate in matters that affect them at work
employee voice channels can be direct or indirect
union on non-union
employee voice channels have shifted away from collective, largely unionised channels to direct channels
direct voice is linked with positive organisational outcomes
job satisfaction
better industrial relations climate
many workplaces have been positive outcomes from multiple voice channels
'never member' problem
majority of workforce has never been in a union, therefore it is one explanation for the rise in non-union employee representation
HOW DO TRADE UNIONS FIT WITH EMPLOYEE 'VOICE'
recent developments in employee voice are instructive in driving trade unions' initiatives and strategies to rebuild voice for workers
unions can ensure employee voices are resoundingly heard
unions must focus on positive expressions of voice to improve job design, productivity and performance
this is rather than just focusing on the negative dimension of voice such as worker dissatisfaction or grievance
hybrid voice arrangements must consider other societal agents who express voice for precarious workers such as public servants
WHY VOICE MATTERS
employees want the opportunity and expect 'a say' in matters that affect them at work
the mere presence of voice channels is not enough
the outcomes of voice must also be effective
the day-to-day relations between employers, employees and unions remain fundamental to the nature and experience of employee voice