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online vs face-to-face communication - Coggle Diagram
online vs face-to-face communication
Key Differences
Face to Face
Tone and expression by speakers is constantly present
More efficient conversations
Online
Unable to understand tone, see facial expressions
Replies have a greater chance of being delayed by the other
party
Advantages
Face to face
productivity
More active conversations
Online
Convenient
time efficient
Challenges
Face to Face
Scheduling to meet, the inconvenience behind it
Applications such as share screen etc. might be more difficult for people that did not bring their device to the meeting
Online
Hardware/ Technological Issues (Connection Problems, Microphone/Camera not working) which affect the efficiency of the meeting
Distraction (Noisy Backgrounds etc).
no way to check if group members are all actively involved (especially if they turn off their cameras)
Effectiveness of Online communication
Calls with people overseas (family / colleagues)
Emergencies / where time is tight
Adapting communication strategies
Being mindful to use clear language that will not be misunderstood.
Pause and think how to respond before responding
Withholding emotions and first seek to understand than to be understood.