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chapter 6: approaching the problem - Coggle Diagram
chapter 6: approaching the problem
problem function
y=f(x)
the 5 why's
Why are customers dissatisfied with the food?
Why are customers dissatisfied with hamburgers
Why is the meat undercooked
Why is the grill not properly calibrated
example statements
Customers are not happy with the selection of produce
Customers are receiving orders late
• The printing process is resulting in too many defects
• Lead times on the bottling process are excessive
• Employees are not happy with vacation schedules
problems statements
examples
Where and when the problem was recorded or was occurring
• A measurement of magnitude for the problem, preferably with some tie to cost
• A brief description of the problem that could be understood by professionals not closely aligned
with the process (avoid too many niche words and acronyms if you will be presenting
information to non-niche professionals)
• A brief notation about the metric used to measure or describe the problem