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Chapter 7: What is a Process? - Coggle Diagram
Chapter 7: What is a Process?
Definition of a Process
A set of actions, procedures, or activities carried out in a certain order to achieve a goal.
Businesses are made up of several interconnected processes.
Processes Within Processes
Smaller processes are a part of larger processes.
Scope and Scope Creep
In process improvement efforts, identifying applicable processes is essential.
It is not appropriate to include unrelated processes in the scope.
Four Layers of Process Definition
Steps: Every procedure is made up of a number of steps.
Processing Time: Time varies depending on the circumstances, and processes take time; the most accurate data is obtained by real-time observation.
Interdependencies: Processes are interdependent, and both upstream and downstream impacts must be taken into account while improving a process.
Resources and Assignment: Resources including labor, supplies, money, and technology are needed for processes, and making changes requires an understanding of resource ownership and cost.
Principal Elements of the Process
Inputs, outputs, events, tasks (activities), and choices are all components of processes.
Decisions and tasks generate an outcome by acting on inputs.
Contributions
Something that promotes the production of an output by entering a process.
Errors or flaws in a process are frequently caused by inputs.
Results
The procedure customer's goods or service.
Clients may be external (end users) or internal (another department).
In general, outputs give inputs more value.
Things that happened
Certain requirements or acts that start a procedure.
Like a light going on when a switch is turned, a properly operating process reacts to an event.
Tasks (Activities)
The steps that convert inputs into outputs inside a process.
Can be electronic, automated, or manual.
Decisions
Determine the next steps to guide a process's flow.
Regulated by official or informal rules.
Interconnections of Components
Inputs can be outputs from previous processes.
Decisions might affect task selection or set off additional events.
Process Owners
People in charge of the effectiveness and enhancement of a process.
Types of Process Owners
people in charge of a certain function or procedure.
Executives in charge of many divisional procedures.
SIPOC Diagram (Suppliers, Inputs, Process, Outputs, Customers)
The goal is to comprehend the connections between operations during the Define stage of Six Sigma.
Benefits of SIPOC Diagrams: An easy-to-use and efficient tool for process comprehension, and is capable of being produced in a single brainstorming meeting.