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Importance of quality, : - Coggle Diagram
Importance of quality
Quality
Quality considers characteristics that satisfy customer needs
good quality invollves
safe and fit for purpose
good customer service
resilitent and durable products
looks good and being sold by repotable business
How quality affects competition
higher quality can give a higher competitive advantage
HIgher quality will atract more cutomers and increase loyalty of customers
Higher quality and less defects reduces unit costs which means the product can be sold for less to better compete with rivals
Builds reputation of business or brand
Aproaches to managing quality
Quality control
Checking quality at the end of the production line using quality inspectors
Advantages and disadvantages
Disadvantages
Cause of defects is ignored so problems may continue
high cost of scraping and remaking products
WAste of resurces is increased in the production process
Advantages
Output will have the desired quality before customer recieves it
little staff training needed as inspectors check quality and not employees
Specialists in quality control check standards
Total quality management
In total quality management, quality is cheked at every step of the process to eleminate problems before they occur
all employees are involved in this process
features
Ongoing monitoring of quality standards
commited workers with training
decreased defects and waste in production
teamwork to solve problems
Advantages and disadvantages
Advantages
Constant improvement and high standars are included in the production process
Imporved efficiency which leads to more profitability
Disadvantages
Recruitment is harder as employees who are willing to have constant education need to be found
higher cost as every worker needs to be trained
Some quality issue might be missed as workers are not specialists in quality control
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