Please enable JavaScript.
Coggle requires JavaScript to display documents.
London Service Centre Network barriers to success - Coggle Diagram
London Service Centre Network barriers to success
Customer
Increased knowledge of local machine park
Focused marketing campaigns
Increased support to local and national depots
Faster response times
Change management for the customer
Faster invoicing and less invoice disputes
Parts
better customer relations
Increased local parts knowledge
Reduced lead times
Stock focused on local area
Staff
Change management for staff
Better local knowledge when routing engineers
Focused training for staff
Review current structure
Greater autonomy
Increased staff retention
Direct PDR's and staff development
Distribution of work
Focused daily VOR meeting and weekly op's meeting
Operational
Short term increase in CapEx
Faster response times
Faster warranty processing
Reduced WIP, increased WIP management
Ease of scalability
Higher quality of admin, direct line to engineers
Reduced operational cost
Increased flexability
Change in communication and coordination
Tasks
Send out heat and contact map
Change management
Review current structure and suggest changes
Review depot space
Review Tech and infrastruture
Mitrefinch changes
Map out new structure
Training of local service center staff
Review any supply chain and logistics changes
Map out change (Gantt chart)
Identify areas of risk