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Central Theme: IT and Business Misalignment at Cascade Energy - Coggle…
Central Theme: IT and Business Misalignment at Cascade Energy
Timeline: Key Events:
Ryan joins as IT Business Relationship Manager.
Attends two-day orientation, notices inefficiencies.
Meets with Maggie (HR) to discuss technology issues.
IT has conducted an options analysis but ignored vendor solutions.
Maggie and Ryan consider issuing an RFP for vendor solutions.
Key Issues and Analysis
Issue 2: IT’s Lack of Engagement with HR
Why does the problem exist? No clear IT contact for HR.
What is the cause? IT doesn’t prioritize HR needs.
What is the consequence? Slow issue resolution.
How does it impact IT? Perceived as unresponsive.
How does it impact the organization? HR spends excessive time on workarounds.
Issue 1: Ineffective Orientation System
How does it impact the organization? Poor employee experience, delays
How does it impact IT? Creates extra workload, HR frustration.
What is the consequence? Misassigned employees, manual corrections.
What is the cause? Bugs in registration, outdated information.
Why does the problem exist? System is outdated and inefficient.
Issue 3: Poort IT Prioritization
Why does the problem exist? IT prioritizes internal projects.
What is the cause? Lack of stakeholder input in IT planning.
What is the consequence? Business needs remain unmet.
How does it impact IT? Fails to align with company goals.
How does it impact the organization? Orientation inefficiencies continue.
Issue 4: Resistance to External Solutions
Why does the problem exist? IT ignored vendor evaluations.
What is the cause? Preference for in-house solutions.
What is the consequence? HR lacks proper tools.
How does it impact IT? Limits technology options.
How does it impact the organization? HR struggles with inefficient processes
Issue 5: Inefficent IT Processes
Why does the problem exist? No clear IT ownership of HR systems.
What is the cause? High turnover, lack of documentation.
What is the consequence? HR must repeatedly explain issues.
How does it impact IT? Wastes time with repeated discussions.
How does it impact the organization? HR cannot efficiently onboard employees.
Solutions and Recommendations
What could have been done differently?
Proactive IT engagement with HR.
Vendor solutions should have been reviewed.
What needs to change?
Processes: Establish an IT-HR collaboration framework.
People: Assign a dedicated IT liaison for HR.
Technology: Implement a vendor-based orientation system.
Proposed Solution: Issue an RFP for Vendor Solutions
Pros
Faster implementation.
More HR-friendly features.
Reduces IT’s workload.
Cons:
Initial cost investment.
Training required for HR staff.
Feasibility:
High – proven success in other organizations.
Aligns with HR’s existing vendor research.