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Unclear Decision-Making and Misalignment with Business Needs - Coggle…
Unclear Decision-Making and Misalignment with Business Needs
Stakeholders
IT Department
HR Department
Executeive Leadership
End-Users
Possible Solutions
Implement an ERP System
Pros
Would be done internally.
The option IT is most comforable with.
Cons
Could take IT over a year to do.
Doesn't efficiently solve all of the orientation problems.
Issue an RFP
Pros
HR can find more suitable solutions.
Ensures a cost-effective solution.
Cons
Could still be very time-consuming.
Improve Current System
Pros
Likely to be cheapest option.
Employees already more familiar with system.
Likely to be quickest option.
Cons
Could be just a temporary fix.
Still requires IT resources.
Key Problems
Problem 1: Lack of Clear Recommendations in the Analysis
How?
Don Katz likely focused on internal solutions and did not prioritize addressing the specific needs of HR or a thorough evaluation.
Cause?
Insufficient evaluation of details like costs, timelines, and feasibility of each option.
Why?
There was no clear decision-making process in the options analysis.
Consquence?
Decision-makers such as Maggie cannot make informed decisions about which option best fits the organization's needs.
Impact?
IT missed the opportunity to lead a comprehensive review and failed to offer clear guidance.
Problem 2: No Evaluation of Vendor Solutions
Cause?
Don Katz believed in-house solutions would suffice and didn’t think an RFP was necessary.
Consequence?
The organization missed an opportunity to explore possibly better or faster vendor options.
How?
A lack of alignment between IT and HR, along with Don’s assumption that vendor solutions were unnecessary.
Impact?
IT may have appeared uncooperative or dismissive of HR’s needs.
Why?
Don dismissed the idea of reviewing vendor solutions, deeming it unnecessary.
Relevant Facts
The ERP-based solution is considered the best fit by IT, but no specific timeline for availability
Don didn’t consider issuing an RFP, dismissing it as unnecessary.
Don is dismissive about the current system, seeing no immediate issue.
Maggie’s colleague at a conference discovered other vendor solutions that could work.
Cascade's ERP vendor recommended against using ERP as a starting point for orientation support system.
Timeline
Ryan notices improvements that could be made to the orientation process.
Ryan speaks with Maggie in HR about potential changes.
Ryan discovers lack of clear communication between IT and HR.
Ryan speaks with Don and finds that he is dismissive of the needed imrpovements to the orientation system.
Don's analysis spreadsheet provides 4 solutions with no sense of timeline or cost. Analysis favors ERP-based solution.
Ryan discusses options with Maggie, who points out missing key fixes for the ERP-based solution.
Maggie decides that the solution is to issue an RFP.