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LEC 3: OPERATION MANAGEMENT - Coggle Diagram
LEC 3: OPERATION MANAGEMENT
DEF
1.1 Operation
Producing G&S
1.2 Finanace
Securing resources -> favorable price
Allocating resouces
Budgeting, analyzing, investment proposal
1.3 Marketing and sales
Assessing consumer wants and needs
Selling and promoting
Finance and operation
Budgeting
Economic analysis
Provision of funds
Marketing and operations
Demand data
Product and services design
Competitor analysis
Lead time data
10 OM DECISIONS
2.1 G&S
G: physical items
S: activities
2.2 Quality management
TQM: a philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction
8 principles of TQM : employee involvement, process centered, intergrated system, strategic approach, fact-based decision, communication, continuous improvement, focus on customer
2.3 Process and capacity design
Process: input -> output
4 types
continuous flow: highly standardized G or S
repetitive: standardized G or S
batch: semi standardized
job shop: customized
2.4 Location
decide on criteria
identify important factor
develop location alternative
evaluate -> decision
2.5 Layout design and strategy
layout is the configuration of departments, work centers and equipment, with particular emphasis on movement of work through the system
product layout ex: arrange chair and table for 1 meeting
process layout: handle varied processing requirements
fixed-position layout ex: move equipment to build the building
2.6 Human resources and job design => continuous improvment program
2.7 Supply chain management => determine best strategies
2.8 Inventory => strategize and plan inventory control
2.9 Scheduling
conssider both production and people
MRP inputs -> MRP processing -> MRP output
2.10 Maitenance
TPM: combines TQM with a strategic view of maintenance from process and equipment design to preventive maintenance
8 pillars of TPM
focused improvement
autonomous maintenance
quality maintenance
planned maintenane
early management
training and education
safety, health & environment
administrative TPM