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Support Team integration - Coggle Diagram
Support Team integration
Processes
Phone Lines
Help Desk: 1 844 261 1537
IT Emergecy: 1 877 558 4783
Escalation Process
Equipment
Inventory
Inventory Square ICIM)
http://inventorysquare/
Purchase
RTB 2025
Replacement Plan by Location
Assigment
Imaging (including dedicated infra)
Drivers and Patches updates
Help Desk
Reports available
Scheduling
Organigram
Vacation and Wellness Day in ADP
Team Documentation
Folder Location and Access
Integration Components
Security
Windows Updates
Tuesday Updates
Challenges to keep the computers up to date
Centralized Security approach
IAM Process
Microsoft 365
Lansweeper Queues
Common Tools and Access
Deployment Tools