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OPERATIONS MANAGEMENT - Coggle Diagram
OPERATIONS MANAGEMENT
2.10 operations management decisions
2.1 GOODS AND SERVICES
Goods are physical items that include raw materials,
parts, subassemblies, and final products
Services are activities that provide some combination of
time, location, form or psychological value
2.2 QUALITY MANAGEMENT
Total Quality Management (TQM) is a philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer 1 satisfaction.
Eight (8) principles of TQM:
Focus on Customer
Employee Involvement
Continuous Improvement
Integrated system
Strategic approach
fact-based decissions
communication
process centered
2.3 PROCESS AND CAPACITY DESIGN
Process: one or more actions that transform inputs into outputs
Different types of process: Job shop , Batch, Repetitive, Continuous Flow
2.4 LOCATION
1.Decide on the criteria to use for evaluating location alternatives
2.Identify important factors, such as the location of markets or raw materials.
3.Develop location alternatives: country- region- community- site
4.Evaluate the alternatives and make a selection.
2.5 LAYOUT DESIGN AND STRATEGY
Layout is the configuration of departments, work centers, and equipment, with particular emphasis on movement of work (customers or materials) through the system
Types
Product Layout: A layout that uses standardized processing operations to achieve smooth, rapid, high-volume flow.
Process Layout: A layout that can handle varied processing requirements.
Fixed-position layout: A layout in which the product or project remains stationary. Workers, materials, and equipment are moved as needed.
2.6 HUMAN RESOURCES AND JOB DESIGN
2.7 SUPPLY CHAIN MANAGEMENT
2.8 INVENTORY
2.9 SCHEDULING
Material Requirements Planning (MRP): A methodology that translates master schedule requirements for end items into time-phased requirements for 1 subassemblies, components, and raw materials
2.10 MAINTENANCE
Total Productive Maintenance (TPM)
Combines total quality management with a strategic view of maintenance from process and equipment design to preventive maintenance
8 Pillars of TPM
Focused Improvement
Autonomous Maintenance
Quality Maintenance
Planned Maintenance
Early Management
Training & Education
Safety, Health & Environment
Administrative TPM
What is operations?
