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How did Uber disrupt the personal transportation industry? - Coggle Diagram
How did Uber disrupt the personal transportation industry?
Change?
Decentralise vehicle ownership
Employment
Flexibility
Things they got wrong...
Cancelled rides
user
driver
Surge pricing
Customer Convenience
Clean car
Length of trip
App
Eco friendly
Size of car
defer pickup
Add Extra Stop
Payments
Expectations set pre-ride
No cash in car
Safety
Know who, what and where
Driver rating
Impacts
Social?
Economic?
Personal?