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Chatbot use and their effects - Coggle Diagram
Chatbot use and their effects
Benefits of AI Chatbots
Efficiency
Cost saving
24/7 availability
Personalization
Data Insights
Introduction to AI Chatbots
Definition
History
Rise of AI assisstants
Role in customer service
Challenges and Negative Impacts
Lack of human touch
Trust issues
Algorithm bias
Decision-making limitations
Ethical and privacy issues
Industry Applications
E-commerce
Finance
Healthcare
Education
Customer service
User Trust & Adaptation
Factors influencing trust
Human-like responses
Trust-building strategies
Case Study: Klarna Chatbot
Overview of Klarna's chatbot
Features
Benefits
Data-driven improvement