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Antlere HelpDesk - Coggle Diagram
Antlere HelpDesk
Application
Ticket Management
Overview of Ticketing
Individual Ticket Details
Assign and re-assign Tickets
Ticket Actions
Ticket Properties and Tags
Customer Information
Knowledge Base
Reporting
Ticket Analysis Report
Interaction Logs Report
Interaction Journey Report
Login Report
Why This Report Matters?
Activity Wallboard
Admin Wallboard
Metrics
Workflow
Importance
Benefits
Agent Wallboard
Metrics Overview
Importance
Importance
Benefits
Bot Builder
CX Measurement
Ring
Dialer
Reporting
Wallboard
Settings
Channel Configurations
User Management
Preferences
Navigation
Dashboard
Overview of Dashboad
Purpose of Dashboard
Understanding the Key Metrics
Ticketing History
Channel Distribution
WorkCode Reports
Aging Of Tickets
Customized Dashboards
Filtering and Sorting
Sentiment Analysis
Understanding the Sentiment Analysis
What is Sentiment Analysis
How it works?
Importance in customer support
Key Metrics (Positive and Negative)
Dashboard Overview
Interpretation (Distribution Chart)
Top mention entities
Top issues and reasons
Identifying Common Customer Concerns
Analyzing Top Negative Sentiments
Closed Feedback Loop
Using data for decision making