Please enable JavaScript.

Coggle requires JavaScript to display documents.

Behavior Questions - Coggle Diagram

- - - - last-min request to fix a separate app issue
    - - developers were caught in the middle
        
        delays and frustration across teams
      - Tech - risks
      - biz voice is big - strong -> won't support testing until we say yes
  - - - explain risks of rushing
      - find common ground, workaround-> without jeopardizing the main release
      - assure a permanent fix next
    - - aligned all stakeholders
      - work with QA to ensure workaround properly communicated and tested
  - - - ensure a smooth release
        a new feature, an update, or a fix is officially launched in an app for users to use.
        
        new Ploan feature: fast and digital
        
        3 mins / 10 mins
    - - involved the co's most profitable products
- - - - prepared a quarterly biz review presentation
        
        sales and tech teams
        
        achievements
        
        had done for 2 years
    - - comfortable with it and didn't double check the details thoroughly as I should have
  - - - key metric calculation had changed due to a recent system update
      - number presented in the deck was incorrect
    - - where senior leadership from both biz and tech were present
    - - point out the discrepancy in front to the lreadesrhip
        
        led to misalignment in the meeting
        
        confusing and make both teams appear uncoordinated
  - - - revalidate after
    - - cross-check process
    - - potential discrepancies could be caught before presenting to leadership
  - - - correct data within 24 hours to align both teams
    - - overconfidence in routine tasks can lead to critical oversights
      - even familiar reports require fresh scrutiny every time.
    - - This experience taught me that even for routine tasks, I cannot become complacent. No matter how many times I’ve done something before, I need to take a step back, reassess the context, and conduct a final review to ensure accuracy before delivering the work
- - - - Take Ownership, Drive Impact
      - Being Trusted
    - - S
        
        officer - was entrusted with
        
        high-stakes initiative impacting the banks technology strategy
        
        Outsource
        
        to adress -
        tech head bold plan
        
        first dev team to enhance
        efficiency and reduce cost
      - O
        
        leadership set the vision; from scratch
        
        Build 30 developers in 2 quarters
      - A
        
        Translate the vision into a structured hiring and onboarding plan
        
        benchmarking research on how SG..
        
        design a localized strategy tailored to TW's Market
        
        Aligned with HR directors and regional policies
        
        Ensured we had leadership buy-in and compliance approval
        
        designed and implemented a
        standardized interview process
        
        had 1:1 meeting with critical heads
        
        train 10+ senior managers as interviewers
        
        First-ever-2-week onboarding program
        
        integrating mentorship, technical training, and process alignment
        
        became the foundation for all future DBS TW tech hires
        
        Manage hiring conflicts and lead cross-team workshop
      - R
        
        Hired V - first in-house dev team for foreign bank in TW
        
        Cut dev cycles by 40% and reduced cost by 25%
        
        ME: Turning point in my Career- leadership
        
        Impact
        
        Build from scratch
        
        drive large-scale initiatives
        
        Influence SN stakeholders
        
        promotion ahead of schedule
        
        open doors for future leadership roles
- - - - Proactive Inclusiveness and Bridging Differences
        
        This experience reaffirmed my belief that when tensions arise in a group setting, waiting for someone else to fix them often means they won’t get resolved. Instead of feeling uncomfortable about the unresolved issue, I prefer to proactively step in and find a solution, ensuring that every voice is heard and conflicts don’t escalate further.
      - Proactively Step in and Find a Solution
    - - IB
        
        TW/INT. students
        
        English Prof. from the US
        
        struggled with engaging the local students in class disc.
        
        cultural dif.
        
        Local - hesitant speak up
        
        prof- used to + interactive classroom - grew frustrated
        
        grew frustrated / lack of engagement
      - disconnection -> tension
        
        stricter/reluctant to participate
        
        no one step in to address the issue
    - - Conflict lingers without resolution
        
        compelled to take action
      - Cultural communication gap – The professor expected participation as a sign of engagement, but local students were uncomfortable speaking up.
    - - Proposed a new approach
        
        Kahoot!
        
        interactive quiz tool to engage
        
        less intimidating while still meet prof/s goal
      - Facilitated an open discussion
        
        adjust the expectations
        
        creating a middle ground that worked for both sides
      - Acted as a bridge
    - - Improved classroom engagement
      - De-escalated tension
      - Strengthened cross-cultural understanding