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chapter 9: selecting the right processes - Coggle Diagram
chapter 9: selecting the right processes
juggling the right amount of projects
funding/monetary resources
support with people resources
manage
enterprise level selction process
Data-Based Review of Current State of the Organization
What types of things are customers or employees complaining about?
• Where is the organization falling short of benchmarks or competitor performance?
• What needs do customers have that the organization is not meeting?
• What needs might customers have in the near future that the organization is not yet able to
meet?
• What processes are outputting the most defects?
• What processes are known for the most rework?
• What are the slowest or most expensive processes in the organization?
• What are some obstacles keeping the organization from reaching its goals
Brainstorm and Describe Potential Projects
A project to reduce the time it takes for customers to receive orders
• A project to increase the quality of products
• A project to create better customer service
Apply Some Basic Criteria to Shorten the List
Create Unique Business Criteria
Use Business Criteria to Prioritize Project Lists
project viability model
15 criteria
create a matrix
rate everything 1-5
calculate and compare scores