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ENQUIRY - Coggle Diagram
ENQUIRY
WALK-IN
- Greetings
- Collect Info
INFO To collect:
- Name
- Handphone #
- What they want to Enquire
REFER TO CONSULTANT AVAILABLE
OR if it is for a specific enquiry like Yoga, refer her directly to related consultant
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ROSTER
Update name, contact number & relevant details into our ROSTER list
GOOGLE CONTACTS
Safe Name, Number & assign to Consultant using Labels in Google Contacts
WHATSAPP
Respond with Friendly, Openness & Welcoming
Standard Response:
Thank you for connecting with The Golden Space.
This is <Name>.
How can we help you?
*If name was not provided, ask them their name
Before passing to Consultant, asking "How they came to know about us"
Objective: To identify if they came through referrals or social media channels
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ROSTER
Update name, contact number & relevant details into our ROSTER list
GOOGLE CONTACTS
Safe Name, Number & assign to Consultant using Labels in Google Contacts