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Monobank, Common Requirements, Other and Non-Functional Requirements, …

- - - - All Service Admin tools
      - Notifications and marketing campaigns management
      - Bank Statistics
      - Service Admin CRUD
      - Support Supervisor/Phone Agent/Chat Agent CRUD
    - - Card Management
      - User CRUD
      - Perform maintenance
      - Payments Management
  - - - Support Agents CRUD
      - Overview Agents Activity log and Performance stats based on Activity log
      - Ability to act as Phone/Chat Support Agent
    - - Activity Log
      - Automated support tickets pool
      - Card CRUD for a Client
      - Provide assistance for users
    - - Call Recording
      - Activity Log
      - Automated support tickets pool
      - Card CRUD for a Client
      - Provide assistance for users