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Best Service / Best Cost - Coggle Diagram
Best Service / Best Cost
Platform Tools to Enable
ERP
Expertise of Transaction Codes
Integration Ability
CRM
Voice of Customer Feedback
AI Enablement
Development Speed
Adoption / Engagement
Customer Portal Platform
Business Insights
EDI
Deployment "Know How"
Manual Order Solutions
LCC Input
Optical Reader
Customer Portal
Strength of Talent
Collaboration Capabilities
Track Cross-Functional Gains
Top Customer Knowledge
System Knowledge
Leadership in IT inputs / system changes
Compliance Understanding
Automation Vision & Enablement
Leadership
SMART Objectives
Values Emphasis
Engagement Building
Operating Rhythm
Productivity Vision
Pipeline Build
Core Focus Areas
Flow Order Faster
Process Obstacles
KPI Tracking
People Development
Skill Build
Recognition
Data-Driven Assessments
Eliminate Complexity
Processes and Automation to Reduce Touches
2.15M Orders
1.0M Salesforce Cases
60,000 phone calls
700,000 emails
Process Harmonization
Shared Tech Platforms
Service Innovation
High-Impact Automation
AI Ecosystem & Framework
User Ease
Platform Expansion
Segmentation
Labor & Skill Requirements
Technology Channel Strategies
Human Availability Levels
Automation Emblement
Customer Insight
Serve in "Channel of Choice"
Best Service = No Service