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Customer Journey, Customer - Coggle Diagram
Customer Journey
Customer
CRM
Notification Mobile/Web
Email
Direct Mail
Call Center
Survey
Online
New
Landing Page/Direct/Search Engine/Link
Looking for specific item
Generalized search
Virtually Tried
No
Yes
Added to Cart
Yes
Checkout
2 more items...
No
Existing/Repeat
Personalized link/Search Engine/Landing Page
Specific Item
General search
Cart Checkout
Offline/Store
New
Transacted
Item specif/Offer specific
Transaction details
Enrolled for Loyalty/Promotion communications
Existing/Repeat