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Two-Factor Theory (Herzberg) - Coggle Diagram
Two-Factor Theory (Herzberg)
MOTIVATION
SATISFACTION
JOB ENRICHMENT
Employment
strongest impact on
satisfaction
"vertical" (quality of task)
"higher-level" tasks (responsibility, autonomy)
Achievement
welcomed by high nACH
; young well-educated
causes
anxiety in low nACH
JOB ENLARGEMENT
"Horizontal" (quantity / variety of tasks)
Impact
reduces boredom
little on satisfaction and motivation
HYGIENE FACTORS
(Job context)
little impact
on satisfaction and motivation
produce
Dissatisfaction
when unfulfilled (e.g., pay, benefits, phys conditions)
MOTIVATOR FACTORS
(Job Content)
Increases
motivation and satisfaction
doesn't cause dissatisfaction when unfulfilled (e.g., responsibility, autonomy, recognition)